Remote call center for your business. We answer as your office.contact@directaline.com

Remote call center

Never miss another customer call.

We're a call center that takes your overflow calls completely off your hands. When your lines are busy or you're away, a real person answers in your company's name and handles whatever comes in. Your callers just know they reached you.

  • Real people, answering in your company's name
  • Overflow calls picked up, not sent to voicemail
  • No equipment. Just forward your calls.
Smiling woman wearing a headset at her desk
Smiling man wearing a headset at his desk
Smiling woman wearing a headset at her computer

Live people answer your calls

Not a recording. Not a phone menu. A real person, part of your front desk.

Real peopleA friendly person picks up.
In your company's nameCallers know they reached you.
Busy lines and after hoursWe pick up when you can't.
Your instructionsYour greeting, your questions, your rules.

What callers hear

It sounds like your office

Your office

"Thanks for calling Your Company. How can I help you today?"

Caller

"Hi, I'm calling to get a quote."

Your office

"Happy to help. Let me take a few details and get this to the right person right away."

A sample only. We use your company name, your greeting and your instructions.

Get started

Request a callback

Tell us a little about your office and we'll get back to you.

We only use your details to reply to you. See our Privacy Policy.

Woman wearing a headset at her computer, a colleague on a headset working behind her

Services

Whatever comes in, we handle it

Part of your front desk, set up your way.

Overflow callsWhen your lines are busy, our call center picks up.
After-hours callsCallers still reach a real person.
Message takingDetails go to the right person.
Appointment bookingBooked the way your office does it.

How it works

Up and running in three steps

  1. 1
    Tell us how to handle callsGreeting, questions, emergency list.
  2. 2
    Forward your callsNo equipment. Use call forwarding on your phone.
  3. 3
    We answer as your officeA friendly, real person picks up.

Who we answer for

Property management Home services Real estate Professional offices Retail and online stores Small businesses

FAQ

Questions

Will callers know you're not in our office?

We answer in your company's name, with your greeting. To callers, they've reached your office.

Do I need any equipment?

No. Turn on call forwarding on your phone (usually free through your carrier) and calls ring to us.

What does it cost?

Your first week is free. You'll see the price before you pay anything. No contract.

What if a call is urgent?

We follow your emergency list. In a life-threatening emergency, callers should call 911.

Smiling woman in a purple top wearing a headset

Ready to stop missing calls?

Tell us how your office runs, and we'll take the phones from there.

Get started

contact@directaline.com

Smiling woman wearing a headset, her teammates on headsets beside her